Privacy policy
Last Updated: October 14, 2026
At Elisabeth Dunkins, we respect your privacy and are committed to protecting the personal information you share with us.This Privacy Policy explains what information we collect when you visit our website, purchase one of our digital or printed books, sign up for our emails, or contact us — and how we use, share, and protect that information.
Our store is powered by Shopify, which provides the e-commerce technology behind our website. By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Contact details: your name, email address, billing address, shipping address, and phone number.
- Order information: the books you view, purchase, or return, your order history, and payment confirmations. We never see or store your full card number — payments are processed directly by secure, PCI-DSS compliant payment providers.
- Digital delivery information: the email address used to deliver your digital books and the delivery status of your downloads.
- Account information: your login details and preferences, if you create an account.
- Communications: the content of emails and messages you send us.
- Device and usage information: your IP address, browser type, device type, pages visited, and how you interact with our website, collected through cookies and similar technologies.
2. How We Collect Information
- Directly from you, when you place an order, create an account, sign up for our emails, or contact us.
- Automatically, through cookies and similar technologies when you browse our website.
- From our service providers, such as Shopify, payment processors, print and fulfillment partners, and analytics and advertising platforms, when they process information on our behalf.
3. How We Use Your Information
We use your personal information to:
- Process your orders and payments, deliver your digital books by email, and arrange printing and shipping of your printed books.
- Provide customer service and respond to your questions, usually within one business day.
- Send you order confirmations, download links, and shipping updates.
- Send recipes, tips, and offers by email, only if you have signed up — you can unsubscribe at any time via the link in every email.
- Improve our website, books, and the overall shopping experience.
- Show relevant advertisements, including through Google Ads, and measure how our marketing performs.
- Prevent fraud and keep our website and transactions secure.
- Comply with legal, tax, and accounting obligations.
4. How We Share Your Information
We never sell your personal information. We share it only with trusted service providers who help us run our store, and only to the extent necessary:
| Service Provider | Purpose |
|---|---|
| Shopify | E-commerce platform, hosting, and order management. |
| Payment processors | Secure handling of your payment. |
| Print & fulfillment partners | Printing your books close to you and delivering your order. |
| Email service providers | Delivering your digital books, order emails, and newsletters. |
| Google and other analytics and advertising partners | Website analytics and relevant advertising. |
All service providers are required to protect your information and use it only for the services they provide to us. We may also disclose information where required by law, to protect our rights and property, or as part of a business transaction such as a merger or sale of assets.
5. Our Relationship With Shopify
Our website is hosted by Shopify, which collects and processes personal data about your visits to and use of our store in order to provide and improve its services. Information you submit may be transmitted to and stored by Shopify and third parties that may be located in other countries. For more information, please see the Shopify Consumer Privacy Policy.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Make the website work properly, including keeping books in your cart and completing checkout (essential cookies).
- Understand how visitors use our website (analytics cookies, such as Google Analytics).
- Show relevant advertisements and measure our campaigns (advertising cookies, such as Google Ads).
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the website, including the checkout process.
7. Email Communications
If you provide your email address, we use it first and foremost to deliver what you ordered: download links for digital books, order confirmations, and shipping updates. These transactional emails are a necessary part of your purchase.
If you have signed up for our newsletter, we also send recipes, tips, and occasional offers. You can unsubscribe from marketing emails at any time via the link in every email or by contacting us at elisabeth@elisabethsays.com. Unsubscribing never affects the delivery of your purchases.
8. Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy, including legal, tax, and accounting requirements. Order records are retained in accordance with applicable statutory retention periods, after which they are deleted or anonymized. We keep digital delivery records for as long as reasonably needed to re-send your books if you ever lose access.
9. Data Security
We use appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption on all pages of our website and PCI-DSS compliant payment processing through our payment providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data.
10. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at elisabeth@elisabethsays.com and we will delete it.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
- Know what personal information we collect about you and how it is used.
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to applicable exceptions.
- Object to or restrict certain processing of your information.
- Opt out of marketing communications at any time.
To exercise any of these rights, email us at elisabeth@elisabethsays.com. We may need to verify your identity before completing certain requests. We will respond within the timeframe required by applicable law, and in any case aim to confirm receipt within one business day. You will never be treated differently for exercising your privacy rights.
12. California and Other U.S. State Privacy Rights
If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have additional rights, including the right to know what personal information is collected, the right to request deletion or correction, and the right to opt out of the sale or sharing of personal information. As stated above, we do not sell your personal information for money. Where our use of advertising cookies qualifies as "sharing" under applicable state law, you can opt out by managing your cookie settings as described in section 6 or by contacting us at elisabeth@elisabethsays.com.
13. International Data Transfers
We serve customers primarily in the United States, while our business is administered from Sweden and our service providers operate internationally. Your personal information may therefore be processed in the United States, Europe, or other locations where our service providers operate, under appropriate safeguards. By using our website, you acknowledge that your information may be transferred to and processed in countries other than your own.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, just email us — every message is read personally.
Business name: Elisabeth Dunkins
Business Address: Gregorianska gatan 12, Göteborg, 41532, Sweden
E-Mail: elisabeth@elisabethsays.com
Customer Service hours:
Monday to Friday: 8 AM - 5 PM
Saturday & Sunday: 10 AM - 4 PM
Estimated response time: Within 1 business day
