Refund policy
Last Updated: October 22, 2026
At Elisabeth Dunkins, every book comes with a 30-Day Money-Back Guarantee, digital and printed alike. If a book doesn't earn its place in your kitchen, you get your money back. This page explains exactly how that works, what to expect from us, and how to reach us if something is not right.
1. Our 30-Day Money-Back Guarantee
Our guarantee applies to every book we sell: digital editions, printed editions, and collections. If you are not happy with your book for any reason, email us within 30 days and we will refund the full purchase price. You don't need to give a detailed reason.
- Digital books: 30 days from the date of purchase.
- Printed books: 30 days from the date of delivery.
The guarantee applies once per title per customer.
2. Digital Books (Instant Downloads)
Digital books are delivered instantly by email after purchase. To request a refund, email us at elisabeth@elisabethsays.com within 30 days of purchase with your order number. There is nothing to send back. Once your refund has been issued, your download access is closed and we kindly ask you to delete your copy.
Having trouble accessing or downloading your book? Contact us first and we will help you get your copy. A technical problem on our side is never your problem: if we cannot get a working copy to you, you will receive a replacement download or a full refund.
3. Printed Books (Physical Editions)
For printed books, you may request a refund within 30 days of delivery. Because our books are printed to order at different facilities, we ask you to return the book to the address we provide (see section 4). The book does not need to be in brand-new condition: if you cooked from it and it simply wasn't for you, that is exactly what the guarantee is for. Please make sure the book is complete and include your order number.
4. How to Request a Refund
Please contact us before sending anything back.
Step 1: Email us at elisabeth@elisabethsays.com with your order number and which book(s) you would like refunded.
Step 2: We usually respond within one business day. For digital books, we process your refund straight away. For printed books, we send you the correct return address and instructions.
Step 3 (printed books only): Pack the book securely and ship it with a tracked service. Keep your shipping receipt until your refund is complete.
Because our books are printed close to you wherever possible, the correct return address can differ per order. Returns sent without contacting us first may not reach the right facility and may not be processed.
5. Return Shipping Costs
- Change of mind (printed books): the cost of return shipping is your responsibility. We do not charge any restocking fees.
- Damaged, faulty, or incorrect book: no return shipping at all. In these cases you do not need to send the book back (see sections 7 and 8).
6. When You Receive Your Refund
Refunds are issued to your original payment method. For digital books, we process your refund within 14 days of your request, usually much sooner. For printed books, we process your refund within 14 days of receiving your return, and we confirm it by email.
After we process your refund, your bank, card issuer, or payment provider may need additional time before the amount appears in your account. If your refund has not arrived within a reasonable time after our confirmation, check with your bank first and then contact us at elisabeth@elisabethsays.com. We will sort it out together.
7. Damaged or Faulty Books
If your book arrives damaged or faulty, please contact us within 14 days of delivery at elisabeth@elisabethsays.com with:
- Your order number.
- A photo of the damage or fault.
We will send you a replacement or a full refund at no cost to you. You will not need to return the damaged copy.
8. Incorrect Orders
If you receive a different book than the one you ordered, contact us at elisabeth@elisabethsays.com with your order number and a photo of what arrived. We will send you the correct book or issue a full refund, at no cost to you.
9. Collections and Bundles
Collections and bundles are fully covered by the 30-Day Money-Back Guarantee. Digital items follow section 2 and printed items follow section 3. You can request a refund for the whole collection, or for individual books within it. In that case we refund the proportional price of those books.
10. Exchanges
We do not process direct exchanges. If you would like a different book, the quickest way is to request a refund for the original book and place a new order. For damaged, faulty, or incorrect copies, sections 7 and 8 apply and we will arrange the replacement for you directly.
11. Order Cancellations
Digital books are delivered instantly, so they cannot be cancelled once the download has been sent. They are, however, fully covered by our 30-Day Money-Back Guarantee. Printed books are made to order and may enter production shortly after purchase. If you wish to cancel, contact us at elisabeth@elisabethsays.com as soon as possible and we will do our best. If your book has already been printed or shipped, the 30-day guarantee still applies after delivery.
12. Your Rights
This policy describes our standard procedures and is intended to be generous rather than restrictive. Nothing in this policy limits, excludes, or replaces any rights or remedies you may have under the consumer protection laws that apply to your purchase, including rights relating to defective products.
13. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. The version in effect at the time of your order applies to that order.
14. How to Reach Us
For any refund or return, just email us and we will take care of you personally.
Business name: Elisabeth Dunkins
Business address: Gregorianska gatan 12, 415 32 Göteborg, Sweden
Email: elisabeth@elisabethsays.com
Phone: +46 72761338
Customer service hours (Swedish time, CET/CEST):
Monday to Friday: 8 AM to 5 PM
Saturday and Sunday: 10 AM to 4 PM
Estimated response time: within 1 business day
Instagram & Facebook: @elisabeth.says
