Shipping policy
Last Updated: October 22, 2026
At Elisabeth Dunkins, we keep shipping simple: digital books arrive instantly, and printed books ship to your door with free shipping, always. This Shipping Policy explains how orders are processed, how long delivery takes, how tracking works, and what to do if something goes wrong along the way. Whatever happens with your delivery, we will take care of you personally.
1. Digital Books (Instant Delivery)
Digital editions are delivered instantly by email after checkout. There is no shipping and nothing to wait for. Simply follow the link in your confirmation email to download your book on any device: phone, tablet, computer, or e-reader.
If your download email does not arrive within a few minutes:
- Check your spam, junk, or promotions folder. Download emails occasionally land there.
- Double-check that the email address you entered at checkout is correct.
- Still nothing? Email us at elisabeth@elisabethsays.com and we will re-send your book right away.
Your download link does not expire after a single use. If you ever lose your copy (a new phone, a crashed computer), just email us and we will send it again. Your books stay yours.
2. Free Shipping on Every Printed Book
We are proud to offer free shipping on all printed books. There is no minimum order value, no handling fee, and no shipping charge at checkout. The price you see is the price you pay, delivered to your door.
If additional shipping options ever become available, any applicable cost will be clearly displayed at checkout before you complete your purchase. There are never hidden fees.
3. Made to Order, Printed Close to You
Our printed books are made to order: every copy is freshly printed especially for you after you place your order. Wherever possible, we print close to you, through printing partners in your own region.
This way of working has real advantages: delivery is faster and more reliable, long-distance shipping and customs delays are largely avoided, and no books are wasted on unsold stock. It also means your book may arrive in packaging from one of our printing partners. That is completely normal and part of how we keep shipping free.
4. Order Processing Time
Printed books are processed, printed, and prepared for shipment within 1 to 3 business days. Business days are Monday through Friday, excluding public holidays.
During busy periods such as the holiday season or major promotions, processing may occasionally take a little longer. If we expect a significant delay with your order, we will let you know.
5. Order Cut-Off Time
Orders placed before 5:00 PM Swedish time (CET/CEST) on a business day count toward that day's processing. Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.
6. Order Confirmation and Shipping Confirmation
You will receive two emails for every printed-book order:
- Order confirmation: immediately after purchase. This is your proof of purchase.
- Shipping confirmation: as soon as your book has been printed and handed to the carrier, including tracking details where available.
If your order includes both digital and printed books, your digital books arrive instantly by email while your printed books follow by mail.
7. Delivery Times (United States)
Once your book has been printed and handed to the carrier, the estimated transit time within the United States is 4 to 7 business days. The total estimated delivery time, from the moment you order to the moment your book arrives, is approximately 5 to 10 business days:
| Phase | Timeframe |
|---|---|
| Order processing & printing | 1–3 business days |
| Transit time | 4–7 business days |
| Total estimated delivery | 5–10 business days |
Delivery estimates are provided as a guide and are not guaranteed delivery dates. Actual delivery times may vary a little at busy times or depending on your location, the carrier, weather, and holidays.
8. International Delivery
We ship worldwide, with free shipping on every printed book. After the same 1 to 3 business days of processing and printing, estimated transit times for destinations outside the United States are approximately:
| Destination | Estimated transit time |
|---|---|
| United Kingdom & Europe | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| Rest of world | 10–20 business days |
Because our books are printed close to you wherever possible, most international orders are printed and shipped within your own region. In the rare case that an order does cross a customs border, any customs processing may add a few days to the estimates above.
9. Order Tracking
As soon as your printed book ships, you will receive a shipping confirmation email with tracking details where available. You can follow your delivery directly through the carrier's website using the tracking number provided.
Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation. If your tracking does not update right away, this does not mean your package is lost. Carriers sometimes scan packages later in the journey.
If your tracking has not updated for an extended period, email us at elisabeth@elisabethsays.com with your order number and we will look into it with the carrier.
10. Shipping Address Accuracy
Please double-check your shipping address at checkout. Because our books are printed to order, production can begin shortly after purchase.
If you notice a mistake in your address, contact us as soon as possible at elisabeth@elisabethsays.com. If your book has not yet shipped, we will do our best to correct the address in time. Once an order has shipped, we are unable to redirect it.
If an order is returned to the printing facility because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. We handle these cases personally and fairly. Just email us and we will find a solution together.
11. Delayed Deliveries
Most orders arrive well within the estimated timeframe. If your book is taking longer than expected:
- Check your tracking link first for the latest status.
- Allow a few extra business days for unexpected carrier delays, especially around holidays.
- Then email us at elisabeth@elisabethsays.com with your order number. We will review the shipment and chase it with the carrier for you.
12. Lost Packages
If your book does not arrive within a reasonable time, or tracking has clearly stopped moving, contact us at elisabeth@elisabethsays.com with your order number. We will investigate with the carrier, and if the package is confirmed lost, we will send you a replacement or issue a full refund at no cost to you. You will never be left holding the risk of a lost delivery.
13. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot find it:
- Check around your delivery location, including porches, mailrooms, and any safe drop-off spots.
- Ask household members or neighbors whether they accepted it for you.
- Allow 24 hours. Carriers occasionally mark packages as delivered slightly before they arrive.
- Still missing? Email us at elisabeth@elisabethsays.com and we will help you with the next steps.
14. Damaged Deliveries
If your book arrives damaged, we will make it right. Email us at elisabeth@elisabethsays.com within 14 days of delivery with your order number and a photo of the damage, and we will send you a replacement or a full refund at no cost to you. You will not need to send the damaged copy back. See our Refund Policy for full details.
15. Multi-Book Orders
If you order several printed books at once, they may occasionally be printed at different facilities and arrive in separate packages, each with its own tracking. There is never an extra shipping charge for split shipments. If part of your order arrives and the rest does not follow within a few business days, email us and we will track down the remaining books for you.
16. Order Changes and Cancellations
Because printed books are made to order, production can begin shortly after purchase. If you need to change or cancel an order, contact us as soon as possible at elisabeth@elisabethsays.com and we will do our best. Digital books are delivered instantly and cannot be cancelled once the download has been sent. All books, digital and printed, are covered by our 30-Day Money-Back Guarantee, described in our Refund Policy.
17. Events Outside Our Control
Occasionally, deliveries are affected by circumstances outside our reasonable control, such as severe weather, natural disasters, carrier disruptions, or public holidays. In such cases we will do everything we reasonably can to help, keep you informed, and make sure your book still reaches you. These circumstances never reduce our commitment to resolving lost or damaged deliveries as described above.
18. Returns
Thinking of returning a printed book? Please contact us first before sending anything back. Because our books are printed at different facilities, the correct return address differs per order. Email us at elisabeth@elisabethsays.com and we will guide you through it personally. All details are in our Refund Policy.
19. Questions About Your Delivery?
Just email us. Every message is read personally, and we usually respond within one business day.
Business name: Elisabeth Dunkins
Business address: Gregorianska gatan 12, 415 32 Göteborg, Sweden
Email: elisabeth@elisabethsays.com
Phone: +46 72761338
Customer service hours (Swedish time, CET/CEST):
Monday to Friday: 8 AM to 5 PM
Saturday and Sunday: 10 AM to 4 PM
Estimated response time: within 1 business day
Instagram & Facebook: @elisabeth.says
